If you are using Facebook Messenger and facing many issues then this article is for you. In this article, we learn the typical Facebook Messenger issues and solutions.
Facebook Messenger is most likely what you use if you talk with your Facebook contacts. It’s among the top apps for communication. Facebook Messenger is an effective tool for maintaining global relationships with friends and family.
It has several features and is the most widely used messaging app in some nations, including the US. Facebook does have feature-rich Messenger apps available for the iPhone and the best low-cost Android phones, but those apps are not without problems.
When Facebook Messenger acts up, switching to another platform could seem like a solution, but it’s possible that your friends won’t be available there. Use the procedures and troubleshooting tips listed below to get Messenger back on course without giving up.
1. Unable to log into Facebook Messenger
Messenger knows when you’re connected to a Facebook app, like Instagram, and allows you to log in with just a tap. You’ll need to sign in using your Facebook account information at other times. If you’re having trouble logging into Messenger, try the tips below.
Check the login screen for spelling mistakes
Verify your Facebook login and email address again. To confirm that you entered the password correctly, tap the eye icon.
Change the password on Facebook
Resetting your Facebook password in case you forget it could be faster than making several attempts. To finish the password reset process, choose the Forgot Password option at the bottom and enter your phone number or email address.
To prevent such a situation, store your strong password in one of these best password managers after creating it for your Facebook account. Now that Messenger is open, you can log in using your changed account details.
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Update the mobile version of Facebook Messenger
Your iPhone or Android phone’s Messenger app may be out of date, which could lead to problems with account login. Facebook updates Messenger frequently with new features and bug fixes. To update Messenger to the newest version, open the App Store or Google Play Store.
2. On Facebook Messenger, messages cannot be sent
The whole point of using an instant messaging tool is lost if Facebook Messenger is unable to send messages. To ensure that your messages are sent, try the tips listed below.
Verify the network connection on your phone
Check that your phone is linked to the internet. Usually, resetting your phone’s network settings resolves frequent issues. If the problem continues, try turning on and off airplane mode. To activate Airplane mode on an Android device, scroll down on the home screen. To access Aeroplane mode on an iPhone, open the Control Centre by tapping the upper-right corner.
Turn off the data-saving feature on Facebook Messenger
The Messenger app for Android may not be sending messages due to an active data saver mode.
- When Android Messenger opens, tap the ☰ symbol in the top-left corner of the screen.
- Click on the Settings gear.
- Launch the Data Saver.
- Disable Data Saver.
Activate Messenger’s mobile data permissions on your iPhone or iPad
Have you disabled Messenger’s mobile data permission on your iPhone? Sending and receiving messages via Messenger requires connecting your iPhone to a Wi-Fi network.
- On your iPhone, open Settings and scroll to Messenger.
- Activate the switch for mobile data.
Verify both Meta’s and Facebook Messenger’s state
When there’s a Facebook server outage, you can’t send messages through Messenger. Check to see if Messenger is down by searching for it on Downdetector.com.
3. Contacts missing from Facebook Messenger
Facebook looks through your friends list, mutual friends list, and Instagram when you conduct a Messenger search. If you are unable to locate the individual on Messenger, you have the following options:
- The person who was on Facebook blocked you.
- Facebook terminated the user’s account.
- The user ended or erased their account.
4. The Facebook Messenger application crashes
Does your iPhone or Android phone frequently break when using Facebook Messenger? Try out these tips below.
Restart the Messenger software
Insufficient RAM might cause Facebook Messenger to crash. You can fix this by restarting Messenger and shutting down any other programs on your phone.
- Using a swipe-up motion or by pressing the ◼ icon, you can open the Recent Apps interface.
- To shut down Messenger entirely, swipe up.
- Open Messenger once more and utilize it.
Forcefully end Android Facebook Messenger
Messenger might need to be force-closed to function properly again.
- To access the app info menu, long touch the Messenger app icon.
- Choose “Force stop” and restart the application.
Verify the amount of storage on your iPhone or Android device
Messenger may be crashing because there isn’t enough space on your phone. For a detailed look at how to solve this problem, read our piece on how to free up storage on your Android phone.
Delete the Messenger cache
Crashes may be caused by a corrupted Messenger cache. Here’s how to resolve the issue with the Android and iOS applications.
- Check out the methods above to access the Messenger app details menu.
- From these choices, choose Storage & Cache and Clear Cache.
To erase and restore the cache, unload the app if you’re using iOS 16 or 17. Although you might want to back up your phone to iCloud, your data is not lost throughout this procedure.
- Launch the Settings application.
- After selecting General, select iPhone Storage.
- Locate and pick the Facebook Messenger application.
- Select the Offload App option.
Tip: Remove the apps you don’t use often if your iOS-powered iPhone or iPad is running slowly. Press and hold the iPhone Storage icon to activate the Remove Unused Apps feature. This procedure merely gets rid of the app. No data is removed from you.
5. Notifications on Facebook Messenger are not working
Messenger needs notification permissions to get real-time alerts.
On iOS, allow notifications
- Open Messenger by following the instructions above in iPhone Settings.
- Choose Notifications
- Activate permission to receive notifications.
Turn on notifications for Android Messenger
- Navigate to the info menu in the Messenger app (follow the preceding instructions).
- Choose Notifications.
- Activate notification permission for applicable categories.
Note: Disable the Do Not Disturb feature on your iPhone and Android device. Check out our detailed guide on how to resolve common notification difficulties on Android if you’re still having trouble with Messenger or other app notifications.
6. Messages are no longer visible
Have you or your child accidentally ended a Messenger conversation? Finding such messages is impossible. Conversations that you have saved are no longer visible on the home screen. How to unarchive them is provided here.
- In Messenger, select the ☫ button.
- Tap Archive.
- Select Unarchive after long-tapping a chat.
7. Not able to view stories in Messenger
After twenty-four hours, Facebook automatically removes stories. Someone may have concealed their most recent story from you if you can’t view it. If many people’s tales were muted, follow the instructions below to unmute them so you can view their stories on Messenger.
- Check out the steps above to open Messenger Settings.
- Choose between privacy and safety.
- Choose a story to control.
- Read the stories you’ve silenced.
- When you unmute those you love, Messenger will display their stories.
Conclusion
Although it’s not perfect, Facebook Messenger is still an excellent service. It may sometimes falter or crash when you least expect it to. A service is more likely to fail the more features it offers. Use this method to keep clear of typical Facebook Messenger difficulties.
Turn on two-factor verification for your Facebook account if you share private files or chats over Facebook Messenger. To increase the security of your Facebook account, read our complete tutorial.
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